faq
We know you have questions. That’s why we’ve made a list of FAQs for you. It’s divided into “Merchants” and “Buyers.” For specific answers, email us at hello@vendblue.com.
For Merchants
Welcome to the Vendblue! We’re excited to have you on board. To help you get started and familiarize yourself with our platform, we have some great resources for you.
Firstly, we have a comprehensive demo video that provides a walkthrough of Vendblue’s key features and functionalities. This video will give you a visual overview of how our platform works and showcase the benefits it offers. You can watch the demo video by clicking on the following link: Demo Video.
In addition to the demo video, we understand that learning is an ongoing process. That’s why we’ve curated a collection of tutorials specifically designed to guide you through various aspects of our platform. These tutorials cover everything from setting up your account to managing products, processing orders, and more. You can access our tutorial library by clicking on the following link: [ Tutorial Library].
With our demo video and tutorial library at your disposal, you’ll quickly become familiar with Vendblue’s functionalities and gain the confidence to make the most of our platform. We’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions. Welcome to Vendblue, and let’s embark on your journey to success together!
The best part about vendblue is that, it’s completely free to use! We understand the importance of keeping your costs low and maximizing your profits. At Vendblue, we only charge a small fee when you make a sale. You can check our pricing page.
We’ve got you covered with multiple convenient payment options for your customers. Vendblue offers numerous methods of payment to ensure a seamless and hassle-free transaction experience:
Debit/Credit Card: Your customers can easily make payments using their preferred debit or credit cards. With secure payment gateways integrated into Vendblue, your customers can confidently complete transactions with just a few clicks.
Bank Transfer: We understand that some customers prefer the convenience of bank transfers. Vendblue supports bank transfers, allowing your customers to initiate payments directly from their bank accounts. It’s a reliable and straightforward option for those who prefer traditional banking channels.
- Mobile Money: You can Receive money from your customer with ease through mobile money on our platform. Simple, secure transactions at your fingertips for seamless financial transactions.
USSD Code: In addition to card and bank transfers, Vendblue also enables payments through USSD codes. This fast and user-friendly method allows customers to make payments directly from their mobile devices by simply dialing a specified code. It’s a convenient option for customers who prefer using their mobile phones for transactions.
and lots more like Apple Pay, Google Pay and Kenyan Mpesa.
Once a successful transaction is completed. For naira, your money will be swiftly deposited into your Vendblue wallet within 24 hours and for other currencies it will take 3-5 working days. As soon as the funds reach your wallet, you have the flexibility to initiate a seamless transfer to your designated bank account or mobile money.
- Nigeria: 1000 NGN
- Ghana: 100 GHS
- Kenya: 200 KES
- Cameroon: 2000 XAF
- South Africa: 15 ZAR
- Uganda: 8000 UGX
- Tanzania: 5000 TZS
- Rwanda: 5000 RWF
- Ethiopia: 500 ETB
- Malawi: 4000 MWK
Yes, there are fees associated with transfer and payout.
- Nigeria: 55 NGN.
- Ghana: 15 GHS.
- Kenya:110 KES.
- Cameroon:2,000 XAF for bank transfers and 1.5% for mobile money.
- South Africa:15 ZAR.
- Uganda: 10,000 UGX for withdrawals less than 1,000,000 UGX; 1.5% for withdrawals over 1,000,000 UGX.
- Tanzania: 3500 TZS Bank transfer only.
- Rwanda: 2500 RWF.
- Malawi: 2000 MWK.
For Buyers
We offer multiple payment options to ensure a smooth transaction process. Here are the convenient methods:
Debit/Credit Card: Your customers can easily make payments using their preferred debit or credit cards. With secure payment gateways integrated into Vendblue, your customers can confidently complete transactions with just a few clicks.
Bank Transfer: We understand that some customers prefer the convenience of bank transfers. Vendblue supports bank transfers, allowing your customers to initiate payments directly from their bank accounts. It’s a reliable and straightforward option for those who prefer traditional banking channels.
- Mobile Money: You can Receive money from your customer with ease through mobile money on our platform. Simple, secure transactions at your fingertips for seamless financial transactions.
USSD Code: In addition to card and bank transfers, Vendblue also enables payments through USSD codes. This fast and user-friendly method allows customers to make payments directly from their mobile devices by simply dialing a specified code. It’s a convenient option for customers who prefer using their mobile phones for transactions.
and lots more like Apple Pay, Google Pay and Kenyan Mpesa.
Please note that, you
There are two ways for you to access the product you’ve purchased:
Redirection after Payment: After making a payment for an item, you will be redirected to a page where you can view the item you purchased. You will also receive a receipt via email containing a purchase link.
Vendblue account: Another option is to sign up on Vendblue and visit the “Purchases” page. Here, you can easily locate and access the products you have purchased.
These methods ensure convenient access to your purchased products, allowing you to enjoy them without any hassle.
We apologize for the inconvenience. Please email us at hello@vendblue.com with the name of the Merchant’s store and the specific product you bought. Our team will investigate the matter and assist you accordingly.
Yes, definitely! You can sell on Vendblue. It’s easy to set up your account and start selling. Sign up now!
